We are thrilled to extend our complimentary shipping services to an even broader list of countries through our online store. Our newly added shipping destinations include Luxembourg, Lithuania, Latvia, Estonia, Romania, Bulgaria, Slovakia, Slovenia, Spain, Portugal, Finland, Hungary, the Czech Republic, Poland, Greece, and Croatia. By offering free shipping to these additional countries, we aim to provide our customers across Europe with an even more effortless and satisfying shopping experience.

Almost all of our jewelry pieces are crafted from high-quality 925 Sterling Silver. In most cases, these can also be ordered in gold or rose gold, which are then coated with a double layer of 18-karat gold for these specific colors.

Additionally, we offer jewelry made from genuine 14-karat or 18-karat gold. These pieces are made of solid real gold, ensuring both their quality and durability.

Yes, absolutely. Our jewelry is 100% nickel-free, so you can wear it with peace of mind, knowing it won't cause any allergic reactions.

Absolutely not. At our brand, we uphold the highest standards of quality for our jewelry pieces. Our gold and rose gold plated items are meticulously double-coated with 18-karat gold, ensuring their lasting brilliance and resistance to tarnish. Furthermore, we stand behind the enduring quality of our products with a comprehensive two-year warranty, explicitly including protection against tarnishing.

In the event that you notice any discrepancies in the engraving, size, length, or color specifications you provided, please contact our Support Team immediately via email at support@herzschmuck.ch. Ensure you provide all relevant details precisely, enabling us to make the necessary adjustments in our system and, if possible, during the production process as swiftly as possible.

We extend a comprehensive two-year warranty on every piece of jewelry purchased from us. This warranty explicitly covers any discoloration of the jewelry items. However, it is important to note that the warranty does not cover damages caused by external influences.

Yes, with us, you can return personalized jewelry within 30 days. Please note that for any personalized jewelry you return, you will receive a voucher of the same value for use in our online store.

Non-personalized jewelry will be refunded 100% through the same payment method used for the purchase.