Return Policy

At Herzschmuck, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes things don't go as planned, which is why we offer a 30-day return policy on all our jewelry pieces, providing you with a risk-free shopping experience.

If you decide to return a non-personalized jewelry piece, we will refund you the full purchase price. The return process is straightforward, and we strive to make it as easy as possible for you.

We understand the sentimental value of personalized jewelry pieces. As these items are custom-made specifically for you, we regret that we cannot offer direct refunds. Instead, for the return of a personalized jewelry piece, you will receive a voucher code equivalent to the full purchase price, which you can redeem in our store. This gives you the flexibility to choose another wonderful piece from our collection that better suits your preferences.

Please reach out to us before making any returns by sending an email to support@herzschmuck.ch. Our customer service team will assist you with all the necessary information and ensure a smooth return process.

We are here to ensure that your experiences with Herzschmuck exceed your expectations, and we value the opportunity to address any concerns to your fullest satisfaction.